Digital marketing revolution: How 3D avatar AI assistants are shaping the future of brand advertising

In today’s digital landscape, where customer experience is paramount, innovative brands are turning to 3D avatar AI assistants to build a deeper connection with their audience. This technology offers a unique opportunity to deliver brand messages in a more personal and interactive way. Here are the top six use cases for brand advertising with 3D avatar AI assistants, based on recent examples and research.

1. customer service and advice

Brands such as Samsung and Gucci are using 3D avatar AI assistants to redesign customer service and advice. Samsung’s STAR Labs has developed Neon, an AI-powered virtual being that is able to hold conversations and show emotional reactions. Gucci, on the other hand, cooperates with Genies to offer its customers personalized avatar experiences.

2. e-commerce and virtual fittings

Yoox, an Italian e-commerce platform, introduced “Yoox Mirror”, a virtual fitting room where customers can try out clothes on a digital avatar. This innovation allows users to see how the clothing looks on their personalized avatar, making it easier for them to make purchasing decisions.

3. education and training

AI avatars can also be used in education to personalize and improve learning experiences. Companies like IBM are using digital avatars like Sam to convey information in an emotional way to encourage deeper understanding and engagement.

4. entertainment and content creation

Sensorium Galaxy highlights how social AI avatars can not only provide entertainment, but also act as virtual DJs, creating a constant barrage of ever-changing music in over 60 genres. These avatars can communicate with fans at any time via text chats and video calls.

5. personalized advertising

Brands such as Calvin Klein have run campaigns with virtual influencers such as Lil Miquela to creatively attract attention and communicate with a younger target group. Such campaigns use the popularity of digital avatars to spread brand messages in an innovative way.

6. support and assistance in the financial sector

Karnataka Bank Ltd has collaborated with DaveAI to simplify the banking experience through a virtual avatar called DhIRA that personalizes customer conversations through conversational intelligence and algorithms


  • Personalization: AI avatars offer a high degree of personalization, making customers feel understood and valued.
  • Availability: They are available around the clock and therefore offer continuous customer service.
  • Scalability: Digital avatars can be easily scaled to serve a wider audience without incurring additional costs.


  • Emotional connection: Despite advances in AI, avatars cannot yet fully replicate real human emotions and subtleties in behavior.
  • Technological challenges: Developing and integrating 3D avatar AI assistants requires advanced technologies and can be expensive
  • Privacy concerns: The collection and analysis of customer data by AI avatars raises questions about privacy and data securityIn my article, I highlighted the latest developments and examples of brands using 3D avatar AI assistants to revolutionize the customer experience and redefine brand communication.

This innovative technology offers a wide range of possibilities, from customer service and advice to education, training and entertainment, and represents a unique opportunity to communicate brand messages in a more personal and interactive way.

The use cases described show the wide range of possibilities opened up by the use of 3D avatar AI assistants. Brands such as Samsung, Gucci and Calvin Klein are already successfully using digital avatars to improve their customer approach and create unique experiences.

Why work with ZREALITY?

ZREALITY could play a crucial role in the development and implementation of 3D avatar AI assistants for your organization. With their expertise in virtual and augmented reality, they offer customized solutions that are specifically tailored to the needs and goals of your brand. By utilizing cutting-edge technologies and platforms, ZREALITY can help create stunning 3D avatars that are not only visually appealing, but also equipped with advanced AI to deliver realistic and interactive user experiences.

ZREALITY’s services include the development of concepts, the design and programming of avatars, the integration of AI functions for natural language interactions and emotional feedback, as well as the provision on various platforms and devices. In addition, ZREALITY supports companies in implementing avatars in existing systems and applications to ensure seamless and efficient customer interactions.


Despite the impressive benefits of this technology, such as personalization, availability and scalability, there are also challenges and concerns, particularly in terms of emotional connection, technological barriers and data protection. These aspects must be carefully considered to realize the full potential of 3D avatar AI assistants while ensuring user trust and safety.

The use of 3D avatar AI assistants in brand communication is a fascinating field that is rapidly evolving and opening up new ways for brands to engage with their audiences. How this technology will be used in the future depends on creativity, ethical considerations and technological development. However, one thing is certain: the integration of 3D avatar AI assistants into brand advertising offers enormous potential to enrich the customer experience and take the relationship between brands and consumers to a new level.