General troubleshooting

In order to provide you with sufficient help with your request, the following information (if available) would be very helpful: Description of the problem: Briefly describe in a few sentences what happened. (Example: The room can be entered, but then you can no longer...

Mediaframe: Unexpected behavior

Placeholder changes between large and smallPull out, delete and re-add media.Bring the media to the placeholder and make the preview larger / smaller with the wheel of the mouse and then pin itCheck participant permissions – does someone accidentally pick up the...

Media: My uploaded file is very crooked

The medium is always inserted in the viewing direction and not based on spatial coordinatesThe rotation and position always refer to the insertion point.Delete the file and stand straight in the room, facing straight ahead.Add the file again.